SHIPPING POLICY

Effective Date: 24 March 2026
Last Updated: 24 March 2026

This Shipping Policy outlines the terms and conditions governing the shipment, delivery, and handling of orders placed with PADMA DROP, operated by PATRO BROTHERS PRIVATE LIMITED. By placing an order on our website, you agree to the terms described in this policy.

SHIPPING COVERAGE

PADMA DROP currently offers shipping services across India only. We do not provide international shipping at this time. All deliveries are fulfilled through trusted and reputed logistics partners to ensure safe and timely delivery of products.

ORDER PROCESSING

All orders are processed within 1 to 2 business days from the date of order confirmation. Orders are processed only on business days, excluding Sundays and public holidays.

Once an order is successfully placed, customers will receive an order confirmation via email or SMS. After the order is dispatched, shipping confirmation along with tracking details will be shared.

In case of high demand, operational delays, or unforeseen circumstances, order processing may take longer. Customers will be informed accordingly in such cases.

SHIPPING TIME AND DELIVERY

The estimated delivery time is typically between 3 to 7 business days, depending on the delivery location, courier availability, and serviceability.

Delivery timelines may vary due to factors beyond our control, including but not limited to:

  • Remote or non-serviceable locations
  • Weather conditions or natural disruptions
  • Logistics partner delays
  • Government restrictions or regional regulations

While we make every effort to ensure timely delivery, PADMA DROP shall not be held liable for delays caused by such external factors.

SHIPPING CHARGES

Shipping charges, if applicable, will be clearly displayed at the time of checkout. In certain cases, PADMA DROP may offer free shipping as part of promotional campaigns or product-specific offers.

Any additional charges such as Cash on Delivery (COD) handling fees, if applicable, will also be shown at checkout before order confirmation.

COURIER AND LOGISTICS PARTNERS

To ensure reliable delivery services, we partner with leading courier service providers, including:

  • Delhivery
  • BlueDart
  • India Post

The selection of the courier partner is based on delivery location, service availability, and operational efficiency.

ORDER TRACKING

Once the order is dispatched, customers will receive a tracking ID and courier details via email or SMS. This information can be used to track the shipment status in real time.

If tracking information is not received within the expected time frame, customers are advised to contact our support team for assistance.

DELIVERY ATTEMPTS

Our logistics partners will make multiple attempts to deliver the package. Customers are responsible for ensuring availability at the provided delivery address.

Delivery may fail due to the following reasons:

  • Incorrect or incomplete address provided
  • Customer unavailability
  • Refusal to accept the order

In such cases, the shipment may be returned to our facility.

RETURN TO ORIGIN (RTO)

If an order is returned to origin due to failed delivery attempts or refusal by the customer, the associated logistics cost will be borne by the company.

However, repeated cases of delivery failure or refusal may lead to restrictions on future orders, including disabling of Cash on Delivery (COD) services for the customer.

DAMAGED, LOST, OR TAMPERED SHIPMENTS

If a customer receives a product that is damaged, defective, or tampered with during transit, they must notify us within 24 hours of delivery.

Customers may be required to provide:

  • Clear images of the product and packaging
  • Unboxing video as proof

Upon verification, PADMA DROP will arrange for a replacement or refund as per the applicable policy.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information at the time of placing the order.

PADMA DROP shall not be responsible for delivery issues arising due to incorrect or incomplete details provided by the customer.

CONTACT FOR SHIPPING QUERIES

For any shipping-related queries, customers may contact:

Email: care@padmadrop.com
Phone: +91 8260634614

Our support team will assist you in resolving any shipping-related concerns.

POLICY UPDATES

PADMA DROP reserves the right to update, modify, or change this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically to stay informed about our shipping practices.