PRIVACY POLICY

Effective Date: 04 April 2026
Last Updated: 04 April 2026

This Privacy Policy describes how PADMA DROP, operated by PATRO BROTHERS PRIVATE LIMITED, collects, uses, stores, and protects personal information of users who access or use our website and services. By using our website, you agree to the terms of this Privacy Policy.

INTRODUCTION

At PADMA DROP, we are committed to safeguarding the privacy of our customers and users. This policy explains what information we collect, how it is used, and the measures we take to ensure its protection.

INFORMATION WE COLLECT

We may collect various types of personal and non-personal information, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related information (processed securely via third-party payment gateways)

  • IP address

  • Browser type and device information

  • Cookies and usage data

  • Purchase and transaction history

METHODS OF DATA COLLECTION

We collect data through the following methods:

  • When you fill out forms on our website

  • When you place an order or complete a checkout process

  • Through cookies and tracking technologies

  • Via analytics tools such as Google Analytics

  • Through communication channels like email, SMS, or WhatsApp

PURPOSE OF DATA COLLECTION

The information collected is used for the following purposes:

  • Processing and fulfilling orders

  • Delivering products and services

  • Providing customer support and resolving queries

  • Sending order updates, notifications, and promotional messages

  • Improving website functionality and user experience

  • Ensuring compliance with legal and regulatory requirements, including GST invoicing

SHARING OF INFORMATION

We may share your information with trusted third parties strictly for operational purposes, including:

  • Payment gateway providers for secure transactions

  • Logistics and courier partners for delivery of products

  • Analytics and marketing service providers

  • SMS, email, and communication service providers

  • Government or regulatory authorities when required by law

We do not sell or rent your personal data to third parties.

DATA RETENTION

Your personal information will be retained for a period of up to 7 years or as required by applicable laws and regulations. After this period, the data may be securely deleted or anonymized.

DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, while we strive to protect your data, no system can guarantee absolute security.

USE OF COOKIES

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and understand user behavior.

Users can choose to disable cookies through their browser settings; however, this may affect certain functionalities of the website.

USER RIGHTS

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent for data usage where applicable

To exercise these rights, you may contact us at care@padmadrop.com.

CHILDREN’S PRIVACY

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18.

If such data is identified, it will be deleted promptly.

DATA STORAGE LOCATION

All personal data collected is stored securely within India in accordance with applicable data protection laws.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

Users are advised to review the privacy policies of those websites before sharing any personal information.

POLICY UPDATES

PADMA DROP reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.

Users are encouraged to review this policy periodically to stay informed.

CONTACT INFORMATION

For any questions, concerns, or requests related to this Privacy Policy, you may contact:

Email: care@padmadrop.com
Phone: +91 8260634614