REFUND AND RETURN POLICY

Effective Date: 24 March 2026
Last Updated: 24 March 2026

This Refund and Return Policy outlines the terms and conditions under which products purchased from PADMA DROP, operated by PATRO BROTHERS PRIVATE LIMITED, may be returned, replaced, or refunded. By placing an order on our website, you agree to the terms stated in this policy.

RETURN ELIGIBILITY

Customers may request a return within 7 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition
  • The product must be returned in its original packaging along with all accessories, labels, and invoices
  • The product must not show any signs of use, installation, or damage caused after delivery

PADMA DROP reserves the right to reject return requests that do not meet the above conditions.

NON-RETURNABLE ITEMS

The following categories of products are not eligible for return:

  • Used or installed water filter cartridges
  • Products damaged due to misuse, improper handling, or unauthorized installation
  • Items returned without original packaging or missing components
  • Products marked as non-returnable at the time of purchase

REPLACEMENT POLICY

Customers may request a replacement within 7 days of delivery in the following cases:

  • Product received is damaged or physically defective
  • Incorrect product delivered
  • Manufacturing defect

To initiate a replacement request, customers must provide valid proof such as clear product images and/or an unboxing video.

Upon verification and approval, a replacement will be arranged at no additional cost to the customer.

REFUND POLICY

Refunds will be processed only after the returned product has been received, inspected, and approved by our team.

Once approved, the refund will be initiated within 7 working days and will be credited through:

  • The original payment method used during purchase, or
  • Bank transfer (NEFT), where applicable

Shipping charges and COD fees, if any, may not be refundable unless the return is due to an error on our part.

ORDER CANCELLATION

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests will not be accepted.

For prepaid orders, eligible refunds for cancelled orders will be processed as per the refund timeline mentioned above.

RETURN PROCESS

To initiate a return or replacement request, customers must contact our support team with the following details:

  • Order ID
  • Reason for return or replacement
  • Supporting images or video proof

After reviewing the request, our team will provide instructions for returning the product.

Customers must ensure that the product is securely packed to avoid damage during return transit.

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate information while raising return requests
  • Ensuring proper packaging of the returned product
  • Following the instructions provided by the support team

Failure to comply with these requirements may result in rejection of the request.

FRAUD PREVENTION

PADMA DROP reserves the right to deny refund or replacement requests in cases of suspected fraud, abuse of policy, or repeated misuse of return services.

CONTACT FOR RETURNS AND REFUNDS

For any queries related to returns, refunds, or replacements, customers may contact:

Email: care@padmadrop.com
Phone: +91 8260634614

Our team will assist you in resolving your concerns in a timely manner.

POLICY UPDATES

PADMA DROP reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are advised to review this policy periodically.